2019 Speakers

Conference MC

Rowan Barker

Rowan Barker

Rowan Barker has been in media and communications for over two decades, working for News Limited before 10 years on Sydney radio stations 2WS, 2UE and 2GB. He then joined Tourism & Transport Forum, becoming Director of Media & Communications. Nowadays, Rowan is variously a conference emcee, ground announcer, voiceover artist and radio journalist.

International Speakers

Craig Richmond

Craig Richmond

President and Chief Executive Officer, Vancouver Airport Authority

When: Tuesday 19 November, 1015-1045

Craig Richmond, President & CEO, Vancouver Airport Authority (YVR), is the driving force behind YVR, known for its innovative approach, forward-looking strategy and exceptional customer care.

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His strong aviation background spans diverse roles at home and abroad as a fighter pilot for the Royal Canadian Air Force, pivotal roles at YVR and CEO positions with Vantage Airport Group at six airports in three countries. Since rejoining YVR as President & CEO, Richmond has overseen the airport’s vision to become a world-class sustainable connecting hub linking Asia to the Americas. Richmond leads a dedicated team to deliver an amazing airport experience focused on safety, efficiency and comfort. In 2018 YVR also had the highest non-aeronautical revenue per passenger in North America. Under Richmond’s leadership, YVR has grown at one of the fastest rates in Canada—having welcomed a record 25.9 million passengers in 2018. In 2018, YVR was voted Best Airport in North America for a record nine consecutive years at the Skytrax World Airport Awards. Richmond is the recipient of the 2016 Airport Council International – North America’s new Excellence in Visionary Leadership Award. Airport Revenue News also recognized Richmond as 2017 Director of the Year in the large airports category. In 2018 the Canadian government named Richmond as an Employment Equity Champion. YVR is continually recognized as one of BC’s Top Employers, including Dream Employer of BC by the Greater Vancouver Board of Trade, and is rated one of BC’s Most Loved Brands by BC Business Magazine.
James Bennett

James Bennett

Director of Aviation Services, City of Phoenix

When: Wednesday 20 November, 0900-0930

James is responsible for the operation, management and development of three airports: Sky Harbor International, Deer Valley and Phoenix-Goodyear.

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In addition to directing the operations of these airports he is responsible for the development and implementation of a U.S. $2 billion capital investment program involving terminal building expansion, automated people movers and airfield improvements. These improvements are designed to accommodate additional growth at Sky Harbor International which currently serves 45 million passengers annually. Mr. Bennett also serves as President of JB Transportation Advisors, LLC, a professional services firm that he founded in September of 2013. JB Transportation Advisors has provided strategic and business planning advisory services, financial advisory services and business development assistance to firms in the transportation industry. In addition, Mr. Bennett has an extensive background and experience in reviewing and advising on capital development investment programs, air service development, airport logistics, aviation security, finance and public private partnership development projects.Previously Mr. Bennett served as Chief Executive Officer of Abu Dhabi Airports Company (ADAC) from June 1, 2010 until his return to the U.S. in March of 2013. As CEO at ADAC he was responsible for the operation and management of five airports: Abu Dhabi International, Al Ain International, Al Bateen Executive, Sir Bani Yas and Delma Island. In addition, he was responsible for a multi-billion dollar redevelopment and expansion of Abu Dhabi International, designed to increase the overall capacity of the airport to more than 27 million passengers annually. Mr. Bennett also served 14 years at the Metropolitan Washington Airports Authority where he was appointed President and CEO in 2003. Mr. Bennett’s responsibilities included planning, directing and managing all programs and business strategies for Washington Dulles International, Ronald Reagan Washington National airports, and the Dulles Toll Road. Mr. Bennett joined in 1996 as Executive Vice President and Chief Operating Officer. Earlier in his career, Mr. Bennett held several high-profile roles as Assistant Aviation Director for the City of Phoenix, Director of Airports for the Shreveport Airport Authority, Director of Aeronautics for the City of Flint and Manager, Technical Services for AOCI (ACI-NA). Mr. Bennett currently serves as Chairman of the ACI-NA Large Hub Committee and has served in other leadership roles within ACI-North America, ACI Asia-Pacific, American Association of Airport Executives (AAAE) and the International Association of Airport Executives. Mr. Bennett is a past Chairman of AAAE. Mr. Bennett is a graduate of Auburn University (B.A., Aviation Management, 1978) and the University of Michigan (M.P.A. 1986). He holds the designation of Accredited Airport Executive (A.A.E.) from the American Association of Airport Executives.
Damien Trower

Damien Trower

Head of Airport Security, Gatwick Airport

When: Thursday 21 November, 0930-1000

Damien joined the Gatwick team in 2018 as the Head of Airport Security. Prior to joining Gatwick Damien served for 20 years in the military as an Intelligence Officer and Pilot.

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He has wide experience of National Security operations and finished his career as an Assistant Attaché within the British embassy in Washington DC. He is now responsible for leading Gatwick’s security operations, serving as a Silver commander in crisis, and acting as lead for Counter UAS policy and procurement. He has a BSc (hons) from the University of Wales, a MSc from Cranfield University, and a MA from Kings College. Damien is also qualified as a Chartered Manager with the CMI.

Keynote Speakers

Paul Scurrah

Paul Scurrah

Managing Director and Chief Executive Officer, Virgin Australia

When: Tuesday 19 November, 0915-0945

Paul Scurrah was appointed Managing Director and Chief Executive Officer on 25 March 2019.

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Paul has more than 20 years of leadership experience in the transport, logistics, travel and aviation sectors having previously been CEO of DP World Australia and Queensland Rail and held Executive Management roles at Aurizon, Flight Centre and Tourism Queensland.
Dean Salter

Dean Salter

Chief Operating Officer, Jetstar Airways

When: Tuesday 19 November, 1600-1630

Dean joined Jetstar Australia and New Zealand in July 2016 in his current role as Chief Operating Officer. Before entering the aviation industry Dean spent more than 20 years in leadership positions at BP, one of the world’s leading integrated oil and gas companies. 

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He has extensive expertise in managing operations and safety; supply and logistics; strategy; sales and retail; and customer service. Dean has completed business studies at Monash University in Melbourne and Cambridge University in the UK along with an Advanced Operations Program at MIT, Boston. Dean has also held positions on a number of boards including BP Australia Pty Ltd and the Australasian Association of Convenience Stores
Merren McArthur

Merren McArthur

Chief Executive Officer, Tigerair Australia

When: Wednesday 20 November, 0930-1000

Merren commenced with the Virgin Australia Group (the Group) in 2008 as General Counsel and Company Secretary and is regarded as a role model within the aviation sector.

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She has held a number of Group Executive positions within the business and since May 2018 she has held the position of CEO at the Group’s low-cost carrier, Tigerair Australia. Prior to this, she held the dual-CEO role at Virgin Australia Regional Airlines and Virgin Australia Cargo. Merren was also responsible for developing Virgin Australia’s global virtual network strategy, establishing alliances with Air New Zealand, Delta Air Lines, Etihad Airways and Singapore Airlines to create an international flight network of more than 400 destinations. Prior to joining the Group, Merren held executive roles in a variety of industries, including being an Executive Partner at Allens Arthur Robinson, the Deputy State Solicitor of Western Australia and the Chief Advisor for Rio Tinto Iron Ore. Currently she is also acting in the role of Chief Commercial Officer for Virgin Australia for an interim period in addition to her role as CEO of Tigerair Australia.
Dr Lesley Seebeck

Dr Lesley Seebeck

Chief Executive Officer, ANU Cyber Institute

When: Tuesday 19 November, 1600-1630

Dr Lesley Seebeck started as the CEO of the Cyber Institute, Australian National University, on 30 July 2018.

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Most recently, she was Chief Investment and Advisory Officer at the Digital Transformation Agency, arriving there from the Bureau of Meteorology where she served as Chief Information Officer from mid 2014 to late 2017.She was recognised as Federal Government CIO of the Year in 2017 and in February 2019 she was appointed to the Naval Shipbuilding Advisory Board. Dr Seebeck has extensive experience in strategy, policy, management, budget, information technology and research roles in the Australian Public Service, industry and academia. She has worked in the Departments of Finance, Defence, and the Prime Minister and Cabinet, the Office of National Assessments, and as an IT and management consultant in private industry, and at two universities. Dr Seebeck has a PhD in information technology, an MBA, a Masters in Defence Studies and a Bachelor’s degree in Applied Science (Physics).
Jason Harfield

Jason Harfield

Chief Executive Officer, Airservices Australia

When: Tuesday 19 November, 1430-1500

Topic: Future mobility – planning for infrastructure requirements

Jason Harfield, Jason Harfield was appointed Chief Executive Officer on 9 March 2016, beginning his career with Airservices as a flight data officer in Adelaide in 1989.

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With more than 30 years of experience in aviation and the air traffic management industry, Jason has been a core member of the Airservices Executive Leadership Team since 2005. His executive leadership roles included leading the safety and future services functions as well as leading and transforming the air traffic control operations through the introduction of new services, advanced airport capacity and air traffic flow management capabilities, whilst reinvigorating Airservices largest operational workforce. Prior to this, Jason held a number of operational management and senior management positions including Australia’s Head Air Traffic Controller and Australian Airspace Regulator as well as operating as a qualified operational air traffic controller. Jason has an EMBA from Melbourne Business School (Mt Eliza) and has completed the Advanced Management Program at Harvard Business School. He is also a fellow of both the Australian Institute of Company Directors and Royal Aeronautical Society as well as a private pilot.
Shane Carmody

Shane Carmody

Chief Executive Officer, Airservices Australia

When: Tuesday 19 November, 1500-1530

Shane Carmody was appointed as Chief Executive Officer (CEO) and Director of Aviation Safety (DAS) on 7 June 2017. Immediately prior to his formal appointment, Shane acted as CEO/DAS for eight months from October 2016.  

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CASA’s roles include the safety regulation of civil air operations in Australian Territory, the operation of Australian aircraft outside Australian Territory and encouraging a greater acceptance by the aviation industry of its obligations to maintain high standards of aviation safety. Immediately prior to joining CASA, Shane was Deputy Secretary, Department of Infrastructure and Regional Development. In this position his responsibilities included the Office of Transport Security, Aviation and Airports, Local Government and Territories and the Western Sydney Airport project. Before joining the APS in 1989, Shane had a 15 year career as an Army Officer, where he served in various Australian and overseas locations. Shane studied Bahasa Indonesia at Gadjah Mada University in Yogyakarta, Indonesia. He has a BA from the University of Queensland, an MBA from Monash University, is a fellow of the Royal Aeronautical Society (FRAES) and a graduate of the Australian Institute of Company Directors. He is also the current Chair of the International Civil Aviation Organization’s Regional Aviation Safety Groups.
Geoff Culbert

Geoff Culbert

Chief Executive Officer, Sydney Airport

When: Wednesday 20 November, 1000-1030

Geoff joined Sydney Airport as Chief Executive Officer in January 2018. Having brought with him extensive commercial and operational experience, he has placed a heavy emphasis on working closely and collaboratively with customers, business partners and government. 

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Geoff currently serves on both the World Governing Board and Asia-Pacific Board of the Airports Council International (ACI), the global industry association representing airports around the world. Prior to joining Sydney Airport, Geoff worked for General Electric (GE) in a number of senior global and domestic roles, most recently as the President and Chief Executive of GE Australia and New Zealand & Papua New Guinea. Geoff’s deep international experience, including 10 years living and working in Asia, as well as his broad-based skills and commitment to customer and stakeholder relations, position him well to lead Sydney Airport through its next exciting phase of growth and development.
Billy Nolen

Billy Nolen

Executive Manager, Group Safety & Health, Qantas Airways Limited

When: Friday 22 November, 0930-1000

In his role, Nolen works across all Business Units to influence the Group’s Safety and Health strategic goals and to insure proper execution.

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Nolen provides advice and input to both Qantas’s General Management Committee as well the Board Corporate Health, Environmental, Safety and Security Committee on matters involving Safety and Health. Prior to this, Nolen was Senior Vice President, Safety, Security & operations at Airlines for America. In his role there, Nolen worked closely with A4A members to advise, evaluate and set standards and procedures that maximize safety and customer service and improve efficiency. As the leader of the operations division, Nolen worked closely with the Administration and government agencies to ensure A4A members operate in a regulatory environment that enables the industry to build upon its impeccable safety record. He oversaw the six key functional areas within the airline portfolio at A4A, all of which are core to member airlines: Air and Ground Safety; Security; Flight Operations; Air Traffic Management; Engineering and Maintenance; and Cargo Services. Prior to joining A4A, Nolen held a number of safety-related positions with American Airlines, including managing American’s Operations Aviation Safety Action Partnership program and acting as Senior Manager of Flight Safety. He was a pilot for American from 1989 to 2015, retiring as a Captain on the B757/767. Nolen was also an Aviation Safety Officer and Rotary Wing/Fixed Wing Pilot with the U.S. Army from 1980-1989. A native of Alabama, Nolen graduated with a Bachelor of Science degree in professional aeronautics from Embry-Riddle Aeronautical University and has received several program certificates on aviation safety from the U.S. Naval Postgraduate School, U.S. Army Safety Center and University of Southern California.

2019 Speakers

Tuesday 22 November

Chris Mills

Chris Mills

Chief Executive Officer, Queensland Airports Limited

When: Tuesday 19 November, 0845-0915

Topic: How Gold Coast Airport is evolving with the region

Chris joined QAL in 2014. As CEO, Chris is responsible for setting and driving strategic initiatives to ensure the continued success of the group into the future.

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Chris leads an experienced team with a focus on delivering exceptional airport experiences, and oversees a significant investment program in QAL airports to deliver on this vision. Chris has over 25 years’ experience in diverse industries including tourism, leisure, retail, finance and property planning and development. He has worked in senior executive roles in Australia and England across the private and public sectors. He is currently a board member of the Australian Airports Association, the Tourism and Transport Forum Australia, and Tourism and Events Queensland – including a role as chairman of the TEQ Audit and Risk Commitee. Previous board roles include the Currumbin Wildlife Sanctuary and state government authorities.
Rachel Crowley

Rachel Crowley

Executive General Manager Communications and Public Affairs, Brisbane Airport

When: Tuesday 19 November, 1115-1200

Topic: Panel: Airport leader’s panel – The customer experience of the future

Rachel joined BAC in late 2011 and is responsible for managing BAC’s external and internal communications, brand, and community and government relations. Rachel has thirty years’ experience in media, government and communications across all levels of government and the private sector.

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Prior to joining BAC she spent more than a decade in executive and senior management positions with Tourism Australia, including seven years running its marketing communications activities for the Americas and heading up its global corporate communications function. Prior to that Rachel was a senior State Ministerial Advisor and before that held a variety of roles in journalism, marketing and public relations consultancy. She holds a Bachelor of Arts majoring in Journalism and Government from the University of Queensland. Rachel is Chair of the Board of Queensland’s Institute of Modern Art (IMA), Deputy Chair of the Board of Queensland Theatre, President of the Corporate Affairs Council of the Queensland Futures Institute and a member of the Corporate Advisory Board for the Courier Mail Children’s Fund.
Kevin Brown

Kevin Brown

Chief Executive Officer, Perth Airport

When: Tuesday 19 November, 1115-1200

Topic: Panel: Airport leader’s panel – The customer experience of the future

Mr Brown commenced in the role of Chief Executive Officer of Perth Airport, the operator of Perth Airport, in July 2016. Mr Brown has been involved in operational and commercial roles in both hub and regional airports for more than 15 years in the UK and Australia.

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Prior to joining Perth Airport, Mr Brown held the position of Chief Executive Officer of North Queensland Airports, which operate Cairns and Mackay Airports, where he was responsible for implementing a growth strategy for both airports. Mr Brown also spent nine years with the British Airport Authority (BAA), and was Managing Director at Edinburgh International Airport. In 2017, Mr Brown was appointed to the Tourism Western Australia Board and is also a Council Member for the Chamber of Commerce and Industry Western Australia. Mr Brown holds a Bachelor of Engineering (Hons), Masters of Business Administration, a Masters of Science and is a Chartered Engineer.
Sarah Renner

Sarah Renner

Chief Executive Officer, Hobart Airport

When: Tuesday 19 November, 1115-1200

Topic: Panel: Airport leader’s panel – The customer experience of the future

Sarah commenced her career as a commercial pilot after completing a Bachelor of Aviation degree. Preferring to pursue a career in management Sarah joined Melbourne Airport and continued to build her portfolio in progressively senior roles over 17 years.

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These positions included Airfield Manager, Aviation Planning Manager and Head of Operations, culminating in the Executive Planning and Development role. Sarah is passionate about Tasmania as one of the most unique places on the planet. She currently sits on the Board of Tourism Industry Council Tasmania (TICT) and is a Committee Member of the Tasmanian Antarctic Group. A self-confessed foodie with a green thumb, Sarah enjoys spending her free time with husband Jeff and black Labrador, Frank.
Gert-Jan de Graaff

Gert-Jan de Graaff

Chief Executive Officer, Brisbane Airport

When: Tuesday 19 November, 1115-1200

Topic: Panel: Airport leader’s panel – The customer experience of the future

Gert-Jan de Graaff was appointed to the position of Chief Executive Officer of Brisbane Airport Corporation Pty Ltd in June 2018. Gert-Jan has more than 20 years’ experience in leadership roles at major airports around the world.

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He started his career in airport management in 1995 with Amsterdam Airport Schiphol in The Netherlands where he had a number of roles. These included management positions in the commercial, finance and strategic departments. In 2005 Gert-Jan de Graaff was appointed as Managing Director of ASDC AB, the Company that manages and develops the commercial activities in the terminals of Stockholm-Arlanda Airport in Sweden. Between 2007 and 2012 Gert-Jan held senior executive roles with Brisbane Airport Corporation Pty Ltd, including General Manager Commercial Services and General Manager Strategic Planning & Development. Prior to his return to Brisbane Airport in 2018 Mr de Graaff lead the bid for Galeão / Rio de Janeiro Airport in Brazil on behalf of Royal Schiphol Group and his most recent position was President & CEO of JFKIAT LLC, the private operators of Terminal 4 at John F Kennedy International Airport since 2014. Previous Board appointments include the position of Chairman of Airport Coordination Netherlands, and Board Memberships with Airports Council International North America (WBP), Air Cargo Netherlands, Cargonaut BV, and several tourism attraction agencies.
Michael Thomson

Michael Thomson

Head of Aviation, Canberra Airport

When: Tuesday 19 November, 1200-1245

Topic: Panel: Airport and airline collaboration – How to best drive efficiency and improve the passenger experience

Michael Thomson is the Head of Aviation at Canberra Airport. A native Canberran, Michael has extensive international management experience working with FIFA on the 2002 World Cup, and as Nike’s head of sports marketing in Greater China.

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He has also held senior roles for the Australian Sports Commission and was CEO of the Brumbies rugby team. Michael graduated from Australian National University with economics and science degrees and received a post graduate law degree from University of Canberra.
Andrew Brodie

Andrew Brodie

Chief Executive Officer, Sunshine Coast Airport

When: Tuesday 19 November, 1200-1245

Topic: Panel: Airport and airline collaboration – How to best drive efficiency and improve the passenger experience

Andrew was appointed as Chief Executive Officer, Sunshine Coast Airport (SCA) in February this year. He is responsible for driving the continued success of the airport, through the delivery of major infrastructure projects including a new runway scheduled for completion in 2020.

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Andrew is also tasked with ensuring the continued growth of Sunshine Coast Airport, one of the region’s most important economic drivers. Andrew came to Sunshine Coast Airport after eight years in senior executive positions at Brisbane Airport Corporation, most recently as General Manager, Airline and Retail Management, leading and managing the main commercial revenue earning business units of the airport. Last year, Andrew’s teams were responsible for 66% of Brisbane Airport’s revenue and for growing passenger numbers to 24 million passengers through Brisbane Airport’s terminals. He was involved in the major expansion of Brisbane International Airport which included a significant upgrading of the terminal and precinct facilities, and construction of a new runway. Andrew also has over 20 years’ experience in commercial management, having spent 15 years with GPT/Lend Lease and AMP in senior executive portfolio management roles responsible for the management and leasing of many leading Australian shopping centres. He also held the position of GPT’s Retail Capital Transaction Manager responsible for acquisition and disposal of retail assets both into and out of the GPT Core and Wholesale Funds. By cultivating a culture of collaboration with local businesses and the community, Andrew sees the future Sunshine Coast Airport becoming a major domestic and international gateway in south east Queensland.
Lyell Strambi

Lyell Strambi

Chief Executive Officer, Melbourne Airport

When: Tuesday 19 November, 1200-1245

Topic: Panel: Airport and airline collaboration – How to best drive efficiency and improve the passenger experience

Lyell Strambi was appointed CEO and Managing Director of Australia Pacific Airports Corporation (APAC) in September 2015. He is responsible for the operation and development of both Melbourne and Launceston airports and oversees a direct workforce of 300 staff and assets valued in excess of $10 billion.

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Prior to commencing at APAC, Mr Strambi was the Chief Executive Officer of Qantas Airways Domestic. Between 2001 and 2008 Lyell was based in London, working in senior roles at Virgin Atlantic including Executive Director – Airline Services and Chief Operating Officer. Currently Lyell is an APAC Board Member and also a Director of the Visit Victoria Board.
George Woods

George Woods

Partner and Head of L.E.K.’s Sydney office and leads L.E.K.’s Asia-Pacific Airports practice, L.E.K Consulting

When: Tuesday 19 November, 1630-1715

Topic: Panel: Digital transformation. What is the future of IT at Australia’s airports? How will this change the passenger experience?

George has worked with airport clients for more than 20 years on aeronautical and commercial matters, including runway timing, terminal strategy, retail and ground transport.

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His current work includes resolving long-term ground transport strategy in increasingly disrupted environments, assessing the merits and timing of new runway investment, and evaluating the future needs for terminal infrastructure.
Floor Felten

Floor Felten

Executive General Manager Strategy, Planning and Technology, Brisbane Airport

When: Tuesday 19 November, 1630-1715

Topic: Panel: Digital transformation. What is the future of IT at Australia’s airports? How will this change the passenger experience?

Schiphol seconded Floor to BAC in March 2018 as Executive General Manager Strategy, Planning and Technology. In this role Floor is responsible for ICT, Digital, Corporate Strategy and Airport Planning.

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Floor holds a Master’s degree in Business Administration from the University of Nijmegen. Floor developed extensive experience within the aviation industry after holding a number of management positions at Amsterdam Airport Schiphol for 16 years. These positions included roles as senior manager in Schiphol’s Asset Management and IT departments. Floor was appointed Director Asset Management at Schiphol in 2011 and held that position till she left the netherlands for Australia in 2018. Floor lives in Brisbane with her husband Toon and their 2 children.

Tuesday 19 November – Breakout Stream

Nathan Spek

Nathan Spek

Project Manager, Queensland Airports

When: Tuesday 22 November, 1145-1215

Topic: The management of PFAS contaminated soil and water at Gold Coast Airport

Nathan is a Project Manager for Queensland Airports Limited (QAL). He is responsible for managing planning, design and delivery of civil infrastructure projects at Gold Coast Airport (GCA).

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He has worked with the company since mid-2015. Before starting with QAL, Nathan worked for a Tier 1 contractor and was involved in the delivery of several major infrastructure projects. Nathan has an honours degree in Civil Engineering from Griffith University.
Nathan Zurig

Nathan Zurig

Senior Environmental Officer, Intrinsic Environmental

When: Tuesday 22 November, 1145-1215

Topic: The management of PFAS contaminated soil and water at Gold Coast Airport

Nathan is the founding principal of Intrinsic Environmental and is currently engaged by Queensland Airports Limited to assist with managing environmental compliance during the implementation of major infrastructure projects at Gold Coast Airport.

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Nathan has over 20 years’ experience as an environmental practitioner and has broad experience in the assessment and management of soil and water related issues for a diverse range of clients. Nathan has a particular interest in contamination and over the past 2 years has addressed some of the unique challenges faced by airports in the management of PFAS contaminated soil and water. Nathan has an honours degree in environmental science from James Cook University of North Queensland.
Laetitia Odini

Laetitia Odini

Solutions Marketing Manager - Electric Vehicles and Retail Segment, Pacific Zone, Schneider Electric

When: Tuesday 22 November, 1500-1530

Topic: How retail today can meet the expectations of millennial customers

Laetitia holds a Master in International Business and has a strong passion for disruptive technologies which transform our cities, buildings and the energy landscape.

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After spending a year developing the new home automation products for Orange France and then as category manager for HP Inc’s consumer PC business in EMEA , Laetitia joined Schneider Electric Australia 3 years ago in charge of the launch of smart energy management offers , from cutting-edge connected products to cloud-based software. Laetitia is now in charge of driving the Electric Vehicle business and the Retail segment in Australia.
Lucy Adern

Lucy Adern

General Manager Corporate Relations, Queensland Airports

When: Tuesday 22 November, 1630-1715

Topic: Panel: Airports as catalysts for tourism industry growth – The airport/tourism industry partnership

Lucy is Queensland Airports Limited’s (QAL) Corporate Relations General Manager, responsible for strategic communication, stakeholder engagement and government relations for QAL and its four ports.

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She also manages a team who look after media relations, internal and corporate communications and sponsorships. She joined the QAL team in early 2018, after three years working as a strategic communication consultant. Lucy spent 15 years in the media, as an editor, chief of staff and journalist working for APN and News Corp.
Daniel Gschwind

Daniel Gschwind

Chief Executive Officer, Queensland Tourism Industry Council

When: Tuesday 22 November, 1630-1715

Topic: Panel: Airports as catalysts for tourism industry growth – The airport/tourism industry partnership

Daniel Gschwind is the CEO for QTIC – Queensland’s peak tourism industry body with more than 2000 regional members.

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Daniel represents QTIC on various committees and advisory boards including the Tourism Research Advisory Board, University of Queensland Industry Advisory Board, the Griffith Institute for Tourism Advisory Board, the Bond University Regional Advisory Board, the GBRMPA Tourism Reef Advisory Committee (TRAC) and the Reef and Rainforest Research Centre (RRRC). He is a member of Jobs Queensland and is the deputy chair of the Australian Tourism Industry Council (ATIC) and is chair of Australian Tourism Awards. Daniel is an Adjunct Professor at the University of Queensland Business School. He is the Honorary Consul of Switzerland for Queensland. Daniel holds an honours degree in economics from the University of Queensland and has worked as a senior economist with Queensland Treasury. He is a Vice Patron of Surf Life Saving Queensland, and an Ambassador for the Queensland Museum Foundation, the Queensland Plan, and the World Tourism Forum. Daniel is also on the Inspiring Australia – Queensland program reference group. He has previously been involved in yacht charter operations in the Mediterranean and the Caribbean for ten years.
Jim Parashos

Jim Parashos

Executive General Manager Aviation Development and Partnerships, Brisbane Airport

When: Tuesday 22 November, 1630-1715

Topic: Panel: Airports as catalysts for tourism industry growth – The airport/tourism industry partnership

Jim joined BAC in February 2017 as Head of Aviation Business Development, until appointed Executive General Manager Aviation Development and Partnerships in March 2019.

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Jim is responsible for passenger growth, airline relationships, aviation marketing and cargo. Prior to joining BAC, Jim was Chief Airport Officer at Northern Territory Airports, responsible for the traditional airport business of Operations, Commercial, Aviation Development and Customer Experience at Darwin and Alice Springs Airports. His previous roles since 2007 include, Director Operations and Customer Experience and Director Commercial and Aviation Development.

Wednesday 20 November – Major Airport Stream

Sarah Renner

Sarah Renner

Chief Executive Officer, Hobart Airport

When: Wednesday 20 November, 1100-1130

Sarah commenced her career as a commercial pilot after completing a Bachelor of Aviation degree. Preferring to pursue a career in management Sarah joined Melbourne Airport and continued to build her portfolio in progressively senior roles over 17 years.

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These positions included Airfield Manager, Aviation Planning Manager and Head of Operations, culminating in the Executive Planning and Development role. Sarah is passionate about Tasmania as one of the most unique places on the planet. She currently sits on the Board of Tourism Industry Council Tasmania (TICT) and is a Committee Member of the Tasmanian Antarctic Group. A self-confessed foodie with a green thumb, Sarah enjoys spending her free time with husband Jeff and black Labrador, Frank.
Yotam Margalit

Yotam Margalit

Principal, Yotam Margalit Consulting (YMC)

When: Wednesday 20 November, 1130-1200

Topic: Transitioning to 3D imaging in the context of security screening

Yotam had developed On Screen Alarm Resolution Protocols, training curriculums, tools and kits to support these protocols, as well as threat-inject luggage databases used to test and train security personnel.

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Prior to starting YMC Yotam held executive positions at InVision/GE/Morpho for 15 years, dealing mostly with EDS product applications and end user experience. Prior to joining InVision, Yotam was the head of the Counter Terror Branch and EDS of the Israeli Ministry of Defense (ISA). In this role Yotam held responsibilities for testing, certifying and implementing EDS used by Israeli security agencies in Israel and abroad. Prior to joining the ISA Yotam served in the Israeli Defense Forces. Upon completion of the combat engineering commander course he volunteered for the Explosives Ordnance Disposal (EOD) unit. Throughout his EOD career he repeatedly worked on dismantling and disposal of terrorist made IEDs. He had numerous opportunities to enter, and safely exit, landmine fields in Southern Lebanon and took part in field tests and evaluations of various prototype military munitions.
Krishan Tangri

Krishan Tangri

Executive General Manager Infrastructure, Development and Delivery, Brisbane Airport

When: Wednesday 20 November, 1200-1230

Topic: Project case studies on Brisbane Airport Corporation’s transition to digital engineering and technology

Krishan joined BAC as General Manager Assets in 2010. Krishan has an MBA (Finance), Master of Construction Management, Bachelor of Engineering and Certified Practising Portfolio Executive Australian Institute of Project Management.

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He has over 25 years of infrastructure, facilities asset management and construction management experience. Krishan has held senior management positions in both facilities and construction management with Sydney Airport Corporation and Brisbane City Council. In his role as Manager, Airport Facilities at Sydney Airport, he was responsible for the facilities management of all aeronautical assets ($5 billion). He also orchestrated and implemented an innovative multimillion dollar comprehensive facilities management contract at that time. As a Manager, Project Services, Krishan successfully directed delivery of a large and ambitious capital investment program of $600m over three year including large scale ($100m plus) infrastructure and building capital projects in complex operating environment of the airport. In his last position with Brisbane City Council, he was the project director of iconic Brisbane City Hall Restoration project. Current challenges are the New Parallel Runway and also the now completed International Terminal Upgrade.
Jarendra Reddy

Jarendra Reddy

Hatch, Regional Director, Urban Solutions

When: Wednesday 20 November, 1400-1430

Topic: How airports enable regional growth and prosperity | A case study of the Durban Aerotropolis

As Director of Hatch’s Urban Solutions business, Jarendra Reddy focuses on solving some of the most difficult problems facing cities within the context of rapid urbanization, climate change, technology disruption and socio-economic changes.

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Jarendra has worked in numerous sectors including, aviation, ports & marine, public transportation and urban development. Having significant experience in multidisciplinary projects both locally and abroad, Jarendra has led and worked on projects such as; the Durban Aerotropolis Master Plan, The Technical and Economic Evaluation of South Africa’s three Major Airports, The Master Plan for the City of Almaty (Kazakhstan), the GoDurban Rapid Transit Network Feasibility and the Gauteng City Region Integrated Infrastructure Plan. Engaging economists, urban planners, data analytics specialists, engineers, financial and project implementation professionals, Urban Solutions provides effective planning, design and advisory services to National, Provincial and Local governments as well as the private sector.
Ian Kew

Ian Kew

Chief Executive Officer, NT Airports

When: Wednesday 20 November, 1600-1645

Topic: Panel : Training, recruiting and retaining the right team members

Ian has been the Chief Executive Officer since 2001, for Airport Development Group Pty Ltd which has interests in Darwin International, Alice Springs and Tennant Creek Airports. Collectively NT Airports is the major airport group in the Northern Territory and is a key economic driver for the Territory economy.

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Darwin Airport is also the NT gateway to Asia and all three airport are strategically important for the growth and development of the NT tourism, trade, business and leisure activities. They contribute approx. 2% of the NT Gross State Product (GSP) and represent critical key air transport infrastructure integral for the future growth of the Northern Territory. Ian graduated with an Economics Degree from Monash University and joined Exxon for two years and was then with Shell Australia for twenty years prior to joining Northern Territory Airports in 2001. At Shell Australia, Ian worked in a variety of oil marketing, operations, change management, strategy and special project positions in Hobart, Sydney, Brisbane, Darwin and Melbourne. In 2017 Ian was appointed as Chair of the Darwin Festival, Darwin’s premier arts festival and the Darwin Major Business Group. Ian has also been instrumental in the formation of the Group comprised of 14 successful business to have a strong co-ordinated voice to inform and influence Government in the challenging economic environment of the Northern Territory. Previously, Ian has been on the Board of the Automobile Association of the Northern Territory (AANT) and Museum and Art Gallery of the Northern Territory (MAGNT), Director of the Australian Airports Association (AAA), publicly listed CSG, was Chair of the Darwin Symphony Orchestra and the Charles Darwin University Foundation and a National Councillor for Creative Partnerships Australia.
Amelia Evans

Amelia Evans

Chief Financial Officer, Queensland Airports Limited

When: Wednesday 20 November, 1600-1645

Topic: Panel : Training, recruiting and retaining the right team members

Amelia Evans is a Chartered Accountant with 20 years’ experience in industries across aviation, telecoms, FMCG and property development, across both public and private sectors in Australia, Solomon Islands, London, United States and the Caribbean.

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In Amelia’s executive roles, she has overseen financial, operational, people, technology and project teams for Ernst & Young, British Telecom, IGA, Qantas and currently Queensland Airports Ltd. Amelia is currently a board member for the Currumbin Wildlife Sanctuary, and Chair of the Audit and Risk Committee for the National Trust (Queensland). Amelia is also a Governor-in-Council for Griffith University and an Advisory Board member of the Cities Research Institute.

Wednesday 20 November – Regional Airport Stream

Jacki Parish

Jacki Parish

Manager Airport Operations, Dubbo City Regional Airport

When: Wednesday 20 November, 1200-1230

Topic: Case Study: Dubbo Airport

Jacki is manager of Airport Operations for Dubbo Regional Council and has worked for Council in the development of business, community and visitor economy roles for over 10 years.

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In these roles, Jacki fostered business investment outcomes, enhanced tourism experiences and supported key infrastructure projects across the region. Prior to working in local government, Jackie’s career included roles at the ABC and developing and managing a successful commercial business. Jacki is a strong communicator who is well versed in challenging status quo, She is a solution, based outcome focused operator who is passionate about growth in regional Australia. If you get the little things right , big things will happen!. With 2 years in airport operations under her belt, Jacki has been witness and part of the astronomical growth that has been experienced by the airport in that same period. In her own words – she likens her new world to a mini city on steroids.
Mike Higgins

Mike Higgins

Chief Executive Officer, Regional Aviation Association of Australia (RAAA)

When: Wednesday 20 November, 1330-1415

Topic: Panel – Regional Airlines

Mike has extensive experience in the aviation industry having spent his entire career in the industry. He is currently the Chief Executive Officer of the Regional Aviation Association, a position he had held for the past three years.

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Prior to this, he worked in CASA and DOTARS in various security and airworthiness positions. Mike is a qualified commercial pilot, having run indigenous focused businesses in Central and Western Australia and PNG as well as an engineer – working for Qantas for 13 years.
Salomon Kloppers

Salomon Kloppers

Manager Airport, Central Highlands Regional Council

When: Wednesday 20 November, 1415-1500

Topic: Panel: Effective regional airport project delivery

Salomon started his career in banking and finance, working for listed institutional investment houses, merchant banks and international banking groups.

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He has also worked in member organisations on national issues across industries as diverse as investments and after coming to Australia, airports. He has held a number of positions in the airports industry and is currently the Manager at Emerald Airport in the central highlands of Queensland.

Thursday 21 November

Graeme Crawford

Graeme Crawford

Group Executive Manager Aviation, Civil Aviation Safety Authority (CASA)

When: Thursday 21 November, 1000-1045

Topic: Drones Panel

Mr Graeme Crawford was appointed as Group Executive Manager, Aviation in May 2016. CASA’s mission is to promote and collaborate on a safety culture through a fair, effective and efficient aviation safety regulatory system, supporting our aviation community.  

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The Aviation Group is CASA’s front line in maintaining aviation safety and uses aviation safety data and intelligence to identify and proactively manage emerging safety issues. It also sets aviation standards through the development and implementation of regulations and supporting material and performs entry control and surveillance on aviation organisations. The group has a strong focus on strategic direction, consistency and collaboration. Prior to this appointment, Graeme had over 20 years experience in senior executive roles at globally renowned aviation organisations such as Qantas Airways, Pratt & Whitney, Goodrich Aerospace, Air Canada and General Electric where he was responsible for maintenance businesses and led major business transformation programs delivering both increased efficiencies and improved customer service levels. He has demonstrated the ability to motivate and mobilise people from different cultures while running aviation engineering & maintenance operations in Australia, Canada, Norway, Scotland and the United States.
Prof. Ron Bartsch

Prof. Ron Bartsch

President, Asia Pacific RPAS Consortium

When: Thursday 21 November, 1000-1045

Topic: Drones Panel

Founding Director of ARC and Chairman AvLaw Pty Ltd. Former Head of Safety for Qantas Airways Limited and Manager Airline Operations, Civil Aviation Safety Authority (CASA), Australia.

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Published thesis on legal and regulatory aspects of RPAS operations (University of Sydney, 2016). Lecturer in International Aviation Law and Australian Aviation Law at University NSW the ANU and Visiting Professor at the University of the South Pacific. Admitted as a Barrister to the High Court of Australia in 1992. Director of Regional Express, Chair Board Safety and Risk Management Committee. Aviation specialist and a Presiding Member of the Commonwealth Administrative Appeals Tribunal (2013-17). Former High School Math and Science Teacher, University Visiting Senior Fellow at UNSW (past 22 years). Air Transport Pilot License (ATPL) holder with over 7,000 hours, ratings on over 20 multi-engine aircraft including Boeing 717 and Beechjet. Author of 10 publications on aviation law including Drones in Society, International Aviation Law (2nd ed, 2018) Aviation Law in Australia (5th ed, 2019). Over 40 years aviation industry experience including Chief Pilot, Chief Flying Instructor, safety regulator, airline executive, aviation consultant.
Captain Brian Greeves

Captain Brian Greeves

Director - Aviation Solutions, Australian and International Pilots Association (AIPA)

When: Thursday 21 November, 1145-1245

Topic: Panel: Wildlife hazard management hot topics

Brian has been a pilot for more than 45 years flying both in the Royal Air Force and for major airlines and now runs his own consultancy.  

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He is a Safety and Technical Consultant for the Australian Airline Pilots Association. He is a member of the Australian Aviation Hazard Working Group’s Executive and is actively involved in developing wildlife education and training for pilots. He is married with two adult sons and enjoys hiking, swimming, cycling and kayaking.
Prue Ingersole

Prue Ingersole

Customer Experience Manager, Townsville, Mount Isa and Longreach airports

When: Thursday 21 November, 1500-1530

Topic: Case Study: The Townsville floods

Prue focuses on the door-to-door journey of all customers through Townsville, Mount Isa and Longreach airports.  

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With extensive experience in customer service delivery in the hospitality and retail sectors, she is passionate about making airports customer-focused, continuously exploring opportunities to improve experiences in the terminal. During Townsville’s recent flood, Prue worked around the clock to assist passengers and stakeholders, from helping to source food and essential goods to ensuring enough staff were on deck to safely operate the terminal.
Ronan Delaney

Ronan Delaney

Global Aviation Skills Leader, Arup

When: Thursday 21 November, 1630-1715

Topic: Panel: Baggage handling systems

Ronan is the Global Aviation Skills Leader managing ‘Arup skills offering’ to Aviation Industry Clients, and he is also the NSW / ACT Aviation Business leader for Arup Australia.

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He has over thirty years of experience in Engineering Management of large multi-disciplinary teams, across the full spectrum of building projects from high-rise commercial offices, shopping malls, aviation, rail and infrastructure projects in Australia and Asia, notable ones being Sydney Airport International Terminal Expansion Projects, Brisbane Airport Domestic Terminal Expansion Projects, Hong Kong Airport Terminal 2, Hong Kong Airport Sky Pier Project, and Beijing Capital Airport Terminal 3 Project. At present he the Arup Technical Director on the Western Sydney International Airport Project. Ronan’s Baggage experience is mainly around the integration of systems into major terminal designs and for terminal expansion projects, at the likes of Beijing Terminal T3 in 2004 (a 50 MAP terminal), Hong Kong Terminal 1 BHS expansion Project in 2007 (expansion from a 45 – 75 MAP facility), Brisbane Domestic Terminal Expansion Projects “Check-in Pavilion” 2008 and Sydney Terminal 1 BHS Expansion Strategy Assessment in 2017.
George Lazenkas

George Lazenkas

Director, Airbiz

When: Thursday 21 November, 1630-1715

Topic: Panel: Baggage handling systems

George is a Director at Airbiz with over 25 years of specialist expertise in developing terminals and airport master planning concepts that reflect the next generation of passenger processing and innovation.  

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George is renowned for visionary FAST travel concepts and has a reputation for bringing airlines and airports together to get projects up and running. His extensive experience has seen George act as a key strategic advisor for airports and airlines globally including Hong Kong, Singapore-Changi, Dubai, Incheon, Calgary, Japan and Australian Airports as well as for airlines including Qantas, Jetstar, Cathay Pacific, Delta, Japan and Emirates.

Friday 22 November

David Foster

David Foster

ATM Aeronautical Data Integrity Manager, Airservices Australia

When: Friday 22 November, 0830-0900

Topic: Data product specifications and aerodrome manuals

David brings extensive aeronautical knowledge to this role having experience in ATC, Airline Flight Operations and Aeronautical Information Management (AIM).

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The Aeronautical Data Integrity Manager has responsibility for the activities associated with the collection, storage and management of aeronautical data and information used in Airservices ATC systems and published in the IAIP ( Integrated Aeronautical Information Publication), i.e. AIP Book , ERSA, DAH, DAP, AIP & Charts.
Adam Tull

Adam Tull

Project Manager, Brisbane Airport

When: Friday 22 November, 1500-1530

Topic: Case Study: Effecting major operational change in an airside environment

Alex joined Melbourne Airport in August 2017. He graduated from RMIT with a degree in Aerospace engineering and has worked with WorleyParsons, Yarra Valley Water and Mott Macdonald. At Melbourne Airport, Alex heads up the asset management function at Melbourne Airport.

Floyd de Kruijff

Floyd de Kruijff

Technical Director – Aviation, GHD

When: Friday 22 November, 1500-1530

Topic: Case Study: Effecting major operational change in an airside environment

Floyd is a Technical Director Aviation with GHD with 19 years’ worldwide experience in client and consultant roles, delivering the full range of airport infrastructure.

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He has an MBA from Edinburgh Business School, a civil engineering bachelor’s degree from Saxion university in the Netherlands and a Project Management diploma from AIM Queensland. Previously Floyd was regional manager Africa for an international consultancy following which he was the manager of the project department for North Queensland Airports (Cairns & Mackay airports) till mid-2017. Floyd has proven knowledge of airport processes and requirements, master planning, capacity analysis for airfield, terminal and landside operations and overall total project lifecycle delivery. He has worked as project manager or project director for various airports and projects around the world in Europe, the Middle East, Africa and Australasia. Floyd was the GHD project manager for the Brisbane Airport runway renaming project and the new surface movement control ground MAGS. Fun fact: 17 years ago he implemented the same project as employee of Schiphol Airport Amsterdam for the renaming of 2 runways when its fifth code E+ runway came into service.